Job Introduction

Technology Delivery Analyst

Location: Nottingham Head Office (on-site role)

Are you the person people turn to when their tech stops working — whether at work or at home? While previous experience isn’t essential, candidates with 1st Line Support (or similar) exposure will be well suited to this role.

What matters most is a willingness to learn and a demonstrable, solution-focused mindset — someone who enjoys figuring things out and helping others along the way.

What you’ll be doing

• Acting as the first point of contact for IT support in the office

• Troubleshooting hardware, software and access issues

• Setting up laptops, phones and other devices

• Keeping asset records and support tickets up to date

• Identifying recurring issues and suggesting improvements

• Escalating more complex problems to the wider team or suppliers

What we’re looking for

You’ll thrive in this role if you:

• Have 1st Line Support (or similar) experience — formal or informal — though this is not essential

• Can show a solution-focused mindset and ability to problem-solve

• Are willing to learn and take ownership of tasks

• Are friendly and approachable, with strong communication skills

• Are familiar with Microsoft 365 (Outlook, SharePoint, Teams etc.)

What’s in it for you?

• A chance to grow your skills and progress within IT

• Supportive colleagues and real ownership from day one

• The opportunity to make a visible difference across the business

If you enjoy solving problems and helping people — and want to grow your IT career — we’d love to hear from you.

Apply now and bring your support mindset to a team that values it.

INDLP