Registered Manager

Job Introduction

Registered Manager
 Hull
 £40,000 - £45,000 (doe) plus £3,000 car allowance
 Permanent 

At Acuity Care Group, our The Learning, Disability & Autism business unit specialises in providing tailored support and care for individuals with learning disabilities and autism. Our services are designed to empower and enhance the quality of life for those we support, promoting independence and personal growth in a safe and nurturing environment. We offer a range of person-centred services all delivered by a dedicated team of professionals who are committed to meeting the unique needs of each individual. Our approach is grounded in respect, compassion, and a commitment to enabling those with learning disabilities and autism to live fulfilling lives.

Reporting to the Operations Manager, the Registered Manager will take overall responsibility for all aspects of running a complex care package, and will comply with all relevant legislation and standards, including the Health and Social Care Act 2008 and associated essential standards of quality and safety.

This role involves traveling between packages of care from Hartlepool to Lincoln, with an expectation of three days of travel per week and two days working from home. Additionally, monthly visits to our Nottingham head office will be required to ensure alignment and collaboration with the wider team.

Key responsibilities include:

General activities

• To promote a supportive & enabling environment for people we support through modelling high standards of professional practice and the promotion of the best possible quality of life.
• To comply with the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 as are applicable to the people we support.
• To be a role model in your approach to work and lead by example; demonstrating adaptability and flexibility to cover shift shortfalls where required, including weekday, weekend, waking night and sleep in shifts.
• To attend and participate in monthly management and regional meetings.
• Adhere to the company code of conduct, work in partnership with other departments, always be a positive ambassador for the company.
• Maintain own Continuous Personal Development and keep knowledge up to date of legislative changes.
• Attend and participate in local authority provider and engagement forums and ensuring that you positively represent the organisation at all times.
• You will have a large geographic territory to coordinate and manage, requiring significant travel, which is fully expensed and may, from time to time, require the need for an overnight stay where any long-distance travel is required.

 Operational day-day responsibilities

• To liaise with relevant support function, mobilisation teams and office staff to facilitate and complete relevant assessment and transition tasks.
• To participate in the decision about whether we can meet the assessed needs of any prospective individual.
• To be responsible for the practical application of the Equal Opportunities & Diversity policy in all aspects of your work.
• To be active in ensuring anti-discriminatory practice is promoted in all aspects of your work with both the staff team and the people we support.
• To record and to investigate complaints, grievances, and allegations of abusive practice and to take appropriate action, reporting initially to your line manager, HR and/or Director of Operations and Safeguarding Lead.
• To support team members to prepare for internal and external inspections of LDA as required by the Care Quality Commission (CQC) and co-operate with CQC inspectors and inspections. Which may include ICB, local authority, contract quality monitoring audits.
• To liaise with and to work in partnership, as appropriate, with commissioners of services and specialist professionals, including Local Safeguarding Boards as necessary.
• To record compliments and maintain an evidence base of accomplished achievements of the service.

 Support to Individuals

• To support team members to ensure that the people we support make informed choices and decisions in matters which affect their lifestyle, where they have capacity to do so and to ensure that ‘best interest’ guidelines are followed, and advocates sourced where required.
• To assess or contribute to the person-centred assessment of need of each person we support in partnership with that individual, relevant professionals and, where appropriate, the individual’s family.
• To assist relevant management colleagues to develop a support and risk management plan which addresses the individual’s assessed needs.
• To promote enabling relationships between team members and the people we support, to ensure the maximum participation in social activities, both within the home and be an active member of the local community. This may include driving a vehicle, when required and as appropriate, to transport people we support to and from their home.

 Premises

• To advise the appropriate landlord/housing association of any malfunction of the heating, lighting or emergency systems and ensure the security of the premises.
• To liaise, as necessary and appropriate, with the landlord/housing association, to arrange for visits to the person we support property for assessment and/or maintenance work to be conducted.

 Finance and Administration

• To be responsible for the monitoring and control of day-to-day expenditure within any limits prescribed by the senior management/or finance team.
• To be responsible for the paper, electronic administration and filing systems within the package in line with company policies, structures and guidelines.
• To consult and liaise fully with support functions in devising new forms and systems, where a perceived need exists, and to co-operate and consult fully with support functions in the introduction of future administration policies, processes, structure and guidelines.

 Accountabilities

• To lead, manage, supervise and support all team members providing care services to adults with autism, learning disabilities and other complex needs.
• To ensure that each person we support receives the care and support that is appropriate to his or her assessed individual needs.
• To ensure that an effective “on call” system is in operation, to include taking personal responsibility when required.
• To implement and ensure there are clear channels of communication between the package/service, support functions and management.

 Day-to-day leadership

• To ensure that all organisational policies and procedures are followed and address any issues that may arise when not followed correctly by team members.
• To ensure that all team members maintain excellent standards of professional practice according to policies, philosophy and guidance.
• To ensure spot checks and audits are completed at all levels within the package as per policies and processes and monthly registered manager’s reports completed.
• To ensure all relevant trackers and recording systems are maintained.
• To ensure any complaints are responded and dealt with following the Duty of Candour policy and procedures.

 Support to Individuals

• To ensure that the emotional, spiritual, physical, medical and material needs of the people we support are recognised, assessed, reviewed and well provided for in day to day and longer-term person-centred care planning and outcome setting.
• To ensure all documentation relating to an individual is reviewed and completed within agreed timeframes.
• To ensure Deprivation of Liberty Safeguards are implemented and authorised in conjunction with the Mental Capacity Act 2005.
• To ensure that you update and consult with the relevant person about key decisions in relation to the individual’s welfare.
• To ensure the effective and appropriate arrangement and follow up of health care and specialist appointments, ensuring any identified actions for support are implemented.
• To ensure all meetings that are in relation to an individual are recorded and saved electronically.
• To ensure the procurement of homely remedies and/or prescribed medication or treatment in response to medical assessment. This may include the ordering, storage, recording and administration of prescribed medication in line with legislation and organisation policies and procedures.
• To ensure that menus are planned with the people we support and prepared, considering dietary needs, health professional guidelines, food presentation, hygiene and cleanliness.

 Colleagues

• To ensure effective recruitment, appointment, and deployment of team members in partnership with the recruitment team.
• To ensure that effective induction, supervision, and appraisal of team members is carried out and that ongoing learning needs are identified and met working in partnership with the Learning and Development team.
• To ensure there is effective communication with and between team members; to arrange relevant team members, team leader meetings with clear agendas and keep hard copy and electronic records of these meetings; whilst ensuring actions identified are completed using SMART principles.
• To ensure that employment legislation (as advised by HR) is implemented and observed and take appropriate action when team members performance falls below acceptable levels.
• To ensure rotas are efficiently planned, a minimum of four weeks in advance planning required at all times.
• To ensure appropriate staffing levels are in place.

 Finance and Administration

• To ensure that the people we support are, wherever possible, supported in gaining and/or retaining responsibility for their own money and financial arrangements.
• To ensure that, where a person whom we support is assessed as not being able to manage their own financial affairs, then a best interest process should be followed in line with company policy and the principles the of Mental Capacity Act 2005.
• To ensure that systems are robustly kept accurate, up to date and the correct forms are used to document all activities within the package.

Skills, knowledge and expertise:

• Leadership Skills: Demonstrates strong leadership abilities with the capability to guide, support, and motivate a team effectively, ensuring high standards of care and compliance with regulations.
• Approachable and Supportive: Possesses an approachable and supportive demeanour, making it easy for team members and individuals in care to communicate openly and feel valued.
• Decision-Making Ability: Able to make fair and assertive decisions confidently, especially in complex situations, while maintaining a focus on the best interests of the individuals supported.
• Organisational Skills: Highly organised with the ability to manage multiple tasks and responsibilities, including coordinating care across a wide geographic area and managing administrative duties.
• Effective Communication: Excellent communication skills, both verbal and written, to effectively liaise with team members, external stakeholders, and individuals supported to ensure clear and consistent information sharing.
• Consistency and Reliability: Demonstrates a consistent approach to management and care practices, ensuring that policies, procedures, and standards are adhered to at all times.
• Adaptability and Flexibility: Shows adaptability and flexibility in response to changing needs, including the ability to cover shifts, travel between care packages, and respond promptly to emerging challenges.
• Qualifications: Holds or is willing to work towards an NVQ Level 5 in Health and Social Care or equivalent qualification, demonstrating a commitment to professional development and excellence in care management.

Benefits 

• 25 days annual leave + statutory bank holiday for permanent employees or equivalent
• Pension contributions
• Collaborative and supportive working environment.
• Car allowance
• Statutory maternity/paternity leave

Commitment to Health and Wellbeing

Our people also enjoy a wide range of benefits, including:

• 24/7 Free Access to a GP
• Health Cash Back Plans
• Wellbeing Programmes
• Retail and Supermarket Discounts
• Cost of Living Advice
• Confidential Advice Services
• Gym and Leisure Centre Discounts
• Free Counselling Sessions, including Cognitive Behavioural Therapy

To ensure audits of the person we support/package are completed and documented, and any issues identified are actioned. This is an outline of the post-holder’s duties and responsibilities, but it is not an exhaustive list and may change from time to time to meet the changing needs of the business.

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