Quality Officer/Auditor

Job Introduction

Quality Officer/Auditor
£32,000 plus £3,000 car allowance
Permanent 
Nottingham - hybrid role 

 Acuity Care Group is a leading provider of complex care services, offering personalised support to individuals with a wide range of needs, including brain injuries, learning disabilities, autism, and other complex conditions. Our business units—Bespoke Health & Social Care, Team Brain Injury Support, and Learning Disabilities & Autism—work together to deliver tailored, high-quality care that empowers our clients to live fulfilling lives.

The primary purpose of the Quality Officer/Auditor role is to play a key role in providing a consistent and efficient Quality Assurance and Compliance Framework.

Reporting directly to the Head of Quality, working with the Quality Manager and identified team members (Clinical Nurse Specialists – CNSs and Complex Care Managers - CCMs), in Team Brain Injury Support (TBIS), Bespoke Health and Social Care (Complex Care) and across Learning Disabilities and Autism (LDA). 

Additionally working collaboratively with health and social care professionals, CCGs/ICBs, other professional bodies, and key team members in the organisation.  

A person-centred, strengths-based, and outcome-focused support model that supports active citizenship, health and well-being. The post holder will adopt a philosophy of continuous improvement, co-production and innovation.

The Quality Officer/ Auditor role ensures that the Business Units are supported to be CQC inspection ready and achieve CQC ratings of Good or Outstanding in all services and domains.

They provide a critical friend to audit support on a planned or as required basis using standardised audit tools and reports. They quickly raise any issues locally and look to take the necessary remedial actions to improve practice and maintain safety.

Dimensions

• Undertake a programme of planned, and reactive, quality assurance audits across services to ensure CQC, commissioner and other statutory standards are met and exceeded by measuring performance against policy, procedure and regulations.
• Identify risks to safeguarding and quality of support, and implement measures to mitigate these, alongside operational managers.
• Accurately record and report on quality, safety and compliance KPIs and statistics to relevant operational managers. 

Principal Accountabilities

• Work across Business Unit support packages to ensure the organisation is compliant with regulatory requirements and fulfils its duties and responsibilities in line with evidence-based practice, sector guidance and contractual requirements.
• Assess each registered location in terms of being CQC inspection-ready through mock inspections and audits of key quality, safety and compliance indicators.
• Provide specialist advice and support to operational managers and staff to meet, and exceed, regulatory and contractual standards and provide oversight to the Directors of Operations.
• Proactively promote the organisation’s quality assurance agenda for the people we support.
• Review and develop organisational policies and procedures.
• Provide and assist in the provision of reports to internal and external partners.
• Advise and support operational managers in meeting and exceeding sector standards.
• Collect, collate and analyse information to assist compliance and service improvement.
• Analyse all audit activity to monitor and report KPIs, identify and report on themes and trends for good practice and areas for improvement and lessons learned at organisational level.
• Develop mock CQC inspection ratings for registered locations.
• Contribute to monthly governance reports for the Governance Meeting and Executive Leadership Team.
• Produce any other quality and safety reports as required internally and externally.
• Undertake investigations of serious incidents across the organisation.
• Provide expert support, advice and guidance to operational managers to improve the quality of support provided, ensuring they meet or exceed quality standards and regulatory requirements.
• Coaching operational managers on quality, safety and improvement, personalisation, co-production, and outcomes. 
• Support the person supported engagement and co-production agenda involving people, who are experts by experience, in quality monitoring and improvement.

Person Specification 

This role is a mixture of Home/Field Based with the expectation for you to be in people’s homes undertaking audits where required; a driver with the use of a vehicle at all times, is therefore required.

Experience - Essential

• At least 2 years’ experience working in adult health or social care supporting people with learning disability, autism, or complex healthcare needs.
• Experience of working within a creative and innovative environment and using a range of reporting tools and evidence to inform and improve practice.
• Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
• Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
• Excellent interpersonal and communication skills.

Values and Attitudes

• Passion for making a positive difference in the lives of others.
• Commitment to Acuity Care Group’s values.

Skills

• NVQ Level 4 or equivalent
• Experience of auditing.
• Experience of policy and procedure review, writing and development.
• Excellent IT skills.
• Understanding of quality KPIs, including clear understanding and experience of Single Assessment Framework (SAF)/CQC regulations.
• An understanding of contemporary models of mental health, learning disability and autism support and/or with people with a brain injury or complex health care needs in adult health and social care
• Resilient and able to work at a pace and manage competing priorities.
• Highly numerate and excellent analytical skills.
• Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
• An understanding of relevant health and social care legislation and regulatory frameworks.
• Awareness of the policy context of adult health and social care.

Benefits:

• 25 days annual leave + statutory bank holiday for permanent employees or equivalent
• Pension contributions
• Collaborative and supportive working environment.
• Car allowance
• Statutory maternity/paternity leave

Commitment to Health and Wellbeing

Our people also enjoy a wide range of benefits, including:

• 24/7 Free Access to a GP
• Health Cash Back Plans
• Wellbeing Programmes
• Retail and Supermarket Discounts
• Cost of Living Advice
• Confidential Advice Services
• Gym and Leisure Centre Discounts
• Free Counselling Sessions, including Cognitive Behavioural Therapy

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